Looking to grow your career in customer service? Now could be a great time to explore new opportunities in Mohali’s expanding job market.More information is available at https://www.ttecjobs.com/en/job/mohali/healthcare-customer-service-representative-english-voice/44028/81874690016
As customer service becomes more central to global business strategy, demand for skilled call center professionals is growing—particularly in locations like Mohali. Known for its strong education infrastructure and growing tech scene, the city is quickly gaining a reputation as a rising star in the BPO (business process outsourcing) world.
This transformation is attracting both international companies and ambitious jobseekers ready to build careers in customer experience. For those looking to break into the field or take their next step, Mohali offers real potential—especially for candidates with the right combination of communication skills, professionalism and adaptability.
If you’re in the market for a new job in customer service, the good news is that—as the city has been tipped as India’s new BPO hub—Mohali is now attracting an increasing wealth of both new international companies and skilled local and regional talent.
However, as the city internationalizes, one of the key skills that is in demand is advanced proficiency with written and spoken English. Also increasingly important is a confident and fluent native ‘voice'—which means you will need to brush up on your reading, writing, listening and speaking skills.
As a recent study published in the Journal of Language and Social Psychology revealed, listeners often perceive speakers with non-native accents—including ‘neutral’ accents—as less credible and competent even when the message itself is clear and accurate. This linguistic bias can create real barriers for BPOs, where customer service agents frequently communicate in accented English that differs from the customer’s native dialect.
As such, if you want to be capable of delivering seamless, high-quality customer experiences, you will need an authentic accent—most commonly a US or UK one—in order to ensure that your customers feel understood and supported.
Additionally, most positions that are open currently in the city are seeking someone with at least one year of customer experience, ideally in an international or BPO environment.
Also essential for most employers in the customer service and customer experience (CX) sector in Mohali is that candidates possess values like friendliness, compassion and enthusiasm.
As Mohali hits its stride as a leader both within India and internationally for customer service and customer experience, salaries and employment opportunities are rising. What this means for job seekers is that there’s real opportunity—but also growing competition.
Employers are looking for candidates who stand out not just through their language skills or accent, but through their ability to stay calm under pressure, communicate with empathy and adapt quickly to new systems and customer needs.
If you’ve been thinking about making a move, this could be the time to sharpen your skills, update your resume and start applying.
Visit the link in the description to find out more! TTEC City: Austin Address: 100 Congress Avenue Website: https://www.ttecjobs.com/en