https://dougnoll.com/aboutAn angry board member, a screaming client, a conflict expert claims you can defuse it all in 90 seconds using just two words. Backed by UCLA brain scans and tested in maximum-security prisons - here's the technique executives are missing.
[thoughtful] Here's a strange thought to open with: what if the fastest way to calm down a furious board member, an angry client, or a screaming colleague is just two words? Today we're talking about affect labeling, and why it might be the one communication skill executives are missing. My guest today works in executive conflict resolution and nervous system leadership, helping high-stakes negotiators and corporate leaders defuse hostility fast. Welcome to the show. DougNoll.com City: clovis Address: DougNoll.com Website: https://dougnoll.com Phone: +1 800 785 4487