Hotels waste staff time when phone systems don't automatically sync with property management software. Integration eliminates manual data entry, automates wake-up calls and room status updates, ensures emergency compliance, and posts charges directly to guest folios without human intervention. To learn more, visit https://voistay.com/
Imagine that your front desk agent checks in a guest, updates the room status in your property management system, then picks up a phone to manually activate that room's calling features. Down the hall, someone else is typing in a wake-up call request. A third person is updating the housekeeping board. Three people doing what one integrated system should handle automatically. If that sounds familiar, you're not alone. Most hotels are still running phone systems that operate in complete isolation from their property management software, and it's costing them money and time every single day. Here's what should happen instead. When housekeeping marks a room clean in your PMS, your phone system should instantly enable outbound calling and update room features without anyone touching anything. The guest walks in, picks up the phone, and it just works. No manual activation required. The same goes for wake-up calls. A guest requests one at the front desk, and it flows directly into your system calendar. The call gets placed automatically, completion gets logged, and if something fails, your staff gets notified. You're not maintaining separate logs or hoping someone remembered to set it manually. Then there's billing. Every phone charge should post to the correct guest folio in real time. You're not reconciling bills at month's end, trying to catch charges before guests check out. Hotels lose revenue every day because charges post too slowly or land on the wrong room numbers. Integration fixes that immediately. But here's where it gets really important: emergency compliance. Federal law now requires your phone system to automatically send exact room locations to 911 dispatchers. When someone calls from room 304, the dispatcher's screen needs to show "Your Hotel, Room 304, 123 Main Street" without anyone relaying that information verbally. Integrated systems handle this the moment someone dials for help, which isn't just about avoiding fines—it's about getting emergency responders to your guests faster. One property manager reported saving 90 minutes of front desk time daily after implementing full integration. That's 45 hours a month redirected from administrative tasks to actual guest service. Not every VoIP provider understands hospitality operations. You need specialists who've built pre-existing connections with major property management platforms and who understand how to migrate your system without shutting down guest services for days. Voistay specializes in exactly this kind of hotel communication integration, working with properties across the country to eliminate manual processes and automate what should have been automatic all along. Check out the link in the description to learn more about how integration actually works in practice. Voistay City: Wilmington Address: 4173 Website: https://voistay.com/