Ready to launch your career in customer service? Discover why Mohali is quickly becoming the go-to destination for ambitious professionals looking to grow in the BPO industry.More information is available at https://www.ttecjobs.com/en/search-jobs/Mohali%2C%20Punjab/44028/4/1269750-1259223-8407426-6992326/30x67995/76x72211/50/0
As India’s digital economy continues to expand, Mohali has quietly but steadily become a standout city for career-driven professionals, particularly those looking to break into the BPO and customer service sectors. With strategic infrastructure, top-tier training hubs, and growing international investment, the city is no longer just an IT satellite to nearby Chandigarh—it’s a powerhouse in its own right.
From global outsourcing firms to fast-growing CX companies, Mohali is attracting attention for its balance of lifestyle, opportunity and upward mobility. Whether you’re a graduate aiming to land your first big role or someone seeking long-term growth, this city is creating a new blueprint for what professional success can look like in India’s service economy.
As the planned city of Mohali continues to grow, with both local and international investment from leading companies in the BPO sector—as well as in technology, telecommunications, customer experience (CX) healthcare, and more—more and more jobs are being created, including for early-career professionals.
As The Economic Times of India recently reported, Mohali continues to be a powerhouse amongst India’s growing BPO and IT sectors, witnessing as much as 22% growth in comparison to a 16% national average.
What this means is that jobseekers who may once have overlooked this city are now seeing it as a place where professional goals can be met more quickly—whether that means gaining global client experience, progressing into leadership roles, or building a career across industries like financial technology, health technology or AI-enabled services.
However, perhaps more than any other sector, it is customer service jobs that are booming in the city, especially those calling for confident and fluent English-speaking early-career professionals.
So if you have at least one year professional experience, good computer literacy and proficiency, especially spoken, with US English, there is a really good chance you can be considered for these types of roles.
While customer service used to have a reputation as a career without big growth opportunities, this is no longer the case, especially not in Mohali where these representatives are typically working for prestigious foreign clients, and getting invaluable experience at the forefront of several emerging industries in the region.
However, to ensure you can really make the most of Mohali’s bright future, you want to be sure that your next company can offer you more than just a global workforce. This means you want to be sure they offer significant training, upskilling and growth initiatives.
A strong BPO employer will be one that prioritizes your development, not just your output. Look for organisations that offer structured onboarding, regular skills coaching, and leadership training pathways. Career growth should be embedded into the company culture, with clear examples of internal promotions and support for personal goals. The best companies provide this not as a perk, but as part of their operating model.
While global companies also tend to offer above market average salaries and better work/life balance incentives and benefits, you should still be ready to negotiate to get what you want.
With the right company, Mohali could be the launchpad for a genuinely promising customer service career.
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