UBC News

Merchant Credit Card Processing Costs More For Some Businesses: Here's Why

Episode Summary

Most businesses assume card processing fees are the same across the board — they're not. The difference between what you pay and what you could pay often comes down to a few things most owners never think to question.Learn more: https://quicsuite.myclickfunnels.com/landing-page

Episode Notes

Two businesses. Same industry. Same monthly revenue. But one of them pays significantly more in card processing fees than the other — and the difference has nothing to do with how much they sell. That's not a hypothetical. It's something that plays out across thousands of businesses every single year, and most of the owners on the losing end of that equation have no idea it's happening. In 2024, U.S. businesses paid more than $187 billion in card processing fees. A large portion of that came from businesses that were simply never told how the fee structure actually works — and that missing information is costing them real money every single month. So let's fix that. Every time a customer pays by card, that payment doesn't travel directly to the business. It moves through several parties first — the customer's bank, the card network, and the payment processor — and each one takes a cut along the way. The total of those cuts is what businesses pay per transaction, and it typically runs between one and three percent of the sale, sometimes higher depending on how the payment is made and which card is used. That total is made up of three separate layers. The first is interchange fees, which go to the customer's bank and make up the biggest slice of the total. The second is assessment fees, which go to the card network for maintaining the infrastructure that makes the transaction possible. The third is the processor markup, which is what your payment processor adds on top for their role in facilitating everything. Here's where it gets important. Interchange fees and assessment fees are set by the card networks, and every business pays them at the same rate — there's no negotiating those. The processor markup, though, is a different story. That portion varies widely from one processor to the next, and it's the one area where businesses actually have room to push back. Now, why do some businesses pay more than others? A big part of the answer comes down to the cards their customers are using. Rewards cards — the ones that earn cashback, travel points, or other perks — carry higher interchange fees than basic consumer cards. That's because the banks funding those rewards programs recover the cost through higher fees charged to merchants on every transaction. As more consumers have shifted toward premium cards over the years, the average cost per transaction for businesses has quietly gone up, even for businesses whose sales haven't changed at all. The other major factor is how transactions are being made. When a customer pays in person with a chip or tap, the bank can verify that transaction easily, which makes it lower risk and therefore cheaper to process. But when a payment is made online, over the phone, or through an invoice — where the physical card is never present — the fraud risk goes up, and that risk gets priced into the interchange rate. Businesses that do a lot of e-commerce or remote billing naturally carry a higher average processing cost for that reason alone. And then there's the pricing model. This is where a lot of businesses quietly lose money without realizing it. Flat-rate pricing charges the same percentage on every transaction regardless of card type, which sounds simple and clean but often means businesses pay well above the actual interchange cost on cheaper transactions, with the processor keeping the difference. Tiered pricing is even harder to track because transactions get sorted into categories that merchants can't predict in advance, so the actual cost of any given sale is essentially a mystery until the statement arrives. Interchange-plus pricing is different. It charges the actual interchange cost on each transaction, plus a fixed and clearly disclosed markup from the processor. Because everything is broken out separately, businesses can see exactly what the card networks are charging versus what the processor is adding. For a lot of businesses that make the switch, that transparency alone reveals they were significantly overpaying under their previous plan. Beyond pricing models, there are other ways to reduce what you pay. Encouraging customers to use lower-cost payment methods where possible — debit cards, contactless payments, or bank transfers — brings down the average interchange rate across your transactions over time. Reducing chargebacks matters too, because each one comes with its own fee on top of the reversed sale, and businesses with high chargeback rates are often treated as higher risk, which can push costs up further. And for businesses processing a high monthly volume, the processor markup is often negotiable — most owners just never ask. The broader point is that processing fees are not a single fixed cost. They're a combination of factors — card type, transaction method, pricing model, and chargeback history — and each one either works in your favor or against it depending on how well you understand what you're paying and why. The businesses that pay less aren't necessarily doing anything dramatically different. They just have a clearer picture of where the costs come from and where there's room to reduce them. If you want to go deeper on this and explore what better payment options could look like for your specific situation, click on the link in the description.

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