ResortCleaning released its 2025 Housekeeping Efficiency Report, which sheds light on the financial and reputational risks of cleaning misfires, and how property managers, timeshares, and cleaning companies can eliminate them for good.
A single missed turnover could cost short-term rental operators up to $3,500 in lost bookings, refunds, and guest compensation, according to ResortCleaning’s newly published 2025 Housekeeping Efficiency Report. The report sheds light on the financial and reputational risks of cleaning misfires, and how property managers, timeshares, and cleaning companies can eliminate them for good.
Key insights include:
- Around 8% of guest turnovers experience a cleaning issue, often due to breakdowns in scheduling or communication.
- Each incident averages $50 in immediate costs and can balloon to thousands when guest refunds, emergency cleaning, or reputation damage are factored in.
- One cleanliness-related complaint can shrink future bookings by 15-25% over several months.
“Our industry has treated missed cleanings like a small issue, but the ripple effect can be devastating,” said Danny Bradford, CEO of ResortCleaning. “It’s not just the re-cleaning fee. It's the refund, the rebooking, and the bad review that follows. That one mistake can cost you a month's worth of reservations.”
To combat this, the report outlines proven solutions like schedule automation, real-time visibility, and proactive error detection. ResortCleaning’s platform integrates those capabilities, automatically assigning cleanings based on guest check-outs, triggering alerts when tasks are delayed or missed, and providing mobile task verification from cleaners.
“Once managers see their turnovers in real-time, everything changes,” Bradford said. “They know what’s been done, what hasn’t, and what needs attention before a guest walks in the door. That kind of visibility cuts missed turnovers to nearly zero.”
ResortCleaning’s newest feature set, launching with the report, includes task-at-risk alerts, performance tracking dashboards, and cleaner accountability tools. These updates help property care teams catch and fix issues before guests are affected, protecting revenue, reputation, and time.
About ResortCleaning
ResortCleaning is the leading operations platform for vacation rental housekeeping, maintenance, and staff coordination. Designed for property managers, timeshare groups, independent cleaning companies, and residential staffing providers, the software automates task scheduling, syncs with booking calendars, enables real-time visibility, and ensures every property is guest-ready, every time.
Learn more and view the 2025 Housekeeping Efficiency Report here. ResortCleaning City: Orange Beach Address: PO Box 1155 Website: https://www.resortcleaning.com/