UBC News

The Real Cost of Outsourcing Customer Service - Beyond Hourly Rates

Episode Summary

Hourly rates are just the tip of the iceberg when outsourcing customer service. Discover the hidden costs, brand risks, and strategic insights that CFOs and operations leaders need to evaluate before choosing a partner.

Episode Notes

So, you're looking at outsourcing customer service, and the first thing everyone wants to know is - how much per hour, right? But here's the thing: that number? It's just the beginning of the story. Optimize CEC City: Wexford Address: 7000 Stonewood Dr. Website: https://www.optimizecec.com/