When choosing a creative partner for your brand, trust is everything. El Segundo's London : Los Angeles (LO:LA) just earned the Better Business Bureau's coveted A+ rating, giving you one more reason to feel confident about your next brand development project. Learn more: https://www.thelolaagency.com/post/lo-la-receives-bbb-a-rating
Let's talk about something that doesn't get enough airtime in the creative world: trust.
Because honestly? If you've ever worked with an agency that flaked halfway through a project, ghosted your calls, or just didn't understand your brand at all, you know how frustrating that is. And unfortunately, that happens way more than it should.
That's why today's episode is all about why trust is the number one thing you need in a creative partner, and how one agency just proved they're the real deal.
So here's the news: London Los Angeles—also known as LOLA—just earned an A-plus rating from the Better Business Bureau. Now, this isn't just some feel-good participation trophy. BBB's A-plus is the highest rating they offer, and it means LOLA's got a track record of honest advertising, ethical business practices, and responsive client service. In other words—they walk the talk.
And if you've been burned before by agencies that promise big and deliver meh? This kind of validation matters. Because now you're not just taking their word for it—you've got a third-party stamp saying, "Yup. They're legit."
But here's the bigger picture, and it's something business owners and CMOs need to hear. We are in a brand experience revolution. The way people connect with brands has changed. In 2025, it's not just about what you're selling, it's how you make people feel. Stats don't lie: 63 percent of consumers want multi-sensory brand experiences; 84 percent say emotional connection drives their buying decisions; and nearly 76 percent now expect personalization as a given—not a bonus.
Bottom line? A logo isn't enough anymore. You need an experience that sticks. And that's exactly where LOLA shines. They've got this signature system called Brand in a Box. It's a full-on brand ecosystem built from the ground up.
We're talking deep stakeholder research, visual identity that actually reflects your values, strategic storytelling, full rollout with zero guesswork. And it's built to connect with people, not just fill a style guide.
And listen, this isn't just marketing talk. One of their clients straight-up said LOLA worked with them until they nailed the exact story and look they wanted. UI/UX, pitch decks, marketing materials—the full package. That's what an A-plus agency looks like. Collaborative. Consistent. And committed to getting it right.
So if you're out there running a startup or leading brand strategy at a growing company, and you're tired of creative partners who disappear or don't deliver, LOLA's BBB A-plus rating is your green light. Want to learn more? Check out their approach and see what they're about by clicking on the link in the description. London : Los Angeles (LO:LA) City: El Segundo Address: 840 Apollo Street Website: https://www.thelolaagency.com